Privacy Policy
  • This Privacy Policy (the “Policy”) describes how Jio Things Ltd. (hereinafter referred to as “JioThings”/”we”/”our”/”us”), collects, uses, shares and protects personal information that we collect from you, the end user of the JioThings website, applications (hereinafter called as “apps”) and services (collectively, “JioThings Products”).
  • While you use and enjoy our services, we want to keep you informed about our privacy policy towards the management and security of your personal information. We value the trust you place in us and hence insist upon the highest level of protection for securing your personal information. We are obligated to protect your personal information by applicable laws, and regulations.
  • This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act") and rules thereunder, and, amongst others, is published following the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the App. This Privacy Policy is an electronic record, generated by a computer system and does not require any physical or digital signatures.
  • This Policy should be read in conjunction with the Website Terms and Conditions.
  • This Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to you online. We will make all efforts to communicate about significant changes to this policy. You are encouraged to periodically visit this page to review the policy and any changes.
Collection of Information
  • To enable us to provide you with the best-in-class services, we require certain information to be shared by you with us. JioThings may collect the following types of information:

  • “Personal Information” shall mean information which could reasonably be used to identify you personally, which may include, but is not limited to the following:

  • Basic details which you provide is Email Address.

Use of Information
  • The information provided by you to us is used for several purposes connected with our business operations which may include the following:

  • Recommending various products or services.

  • Processing your requests, enquiries and complaints, customer services and related activities;

  • Communicating to you about bills, invoices, existing or new offers, content, advertisements, surveys, key policies or other administrative information;

  • Completing your purchase;

  • Other usages that you may consent to.

We will strive to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws.

However, any comments, messages, blogs, scribbles etc. posted/uploaded/conveyed/communicated by you on the public sections of the apps/website becomes published content and is not considered personal information subject to this Policy. You may request that such information be taken down and, we may attempt to suspend and/or remove any such information if it is technically feasible to do so and as per the applicable laws.

Sharing and Disclosure
  • We do not sell or rent personal information to any third-party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:
  • Mergers or acquisitions: In a scenario where we or our assets are merged or acquired by the other business entity, or during the restructuring of business or re-organization, we may have to share information provided by you with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.
  • Partners: we engage several vendors, consultants, and contractors and take support of our group companies or affiliates (hereon referred to as our Partners). Our Partners provide a host of services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, and other similar services. These Partners play a key role in the seamless delivery of our products and services to you. These Partners and their employees operate under a contract and strict security & confidentiality restrictions. We may provide our partners access to your information through our systems or may share your Personal Information with them to enable them to provide their services to you.
  • Customer Initiated Sharing: Whenever you request us to share your information with a third-party website or application (for example, log in to a third party using your Jio ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, JioThings will not be in control of the information (shared with the third-party website/application or data generated based on your usage of that website/application) and JioThings’ privacy policy will not be applicable for any such use, access etc. Any processing, use, or sharing of Information provided by you to such third-party website/application shall be as per the respective privacy policy of such applications and websites. The customer shall read and provide consent to the third party’s privacy policy before requesting JioThings to share the information.
  • Government or judicial process: We may share your Personal Information with the government/government authorities or agencies and legal or judicial authorities for any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users and Partners rights, privacy, safety or property.
  • Legal Reasons: The information provided by you may be shared with our other entities and affiliates to help in detecting and preventing identity theft, fraud and other illegal activities; correlate or map related accounts to prevent misuse of our products & services and to provide you with our services.
  • Protection of JioThings: To protect your rights and/or those of our Partners, and to allow JioThings to pursue available remedies or limit the damages that it may sustain in case of unauthorised use/misuse of our products or the content thereon, by third parties.
Storage, Retention and Security
  • We have adopted reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of Personal Information. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly on a need-to-know basis.
  • Our website, applications, portals, and network equipment have industry-standard security precautions in place to protect against the loss, misuse and alteration of information which is in our environment. Whenever you change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.
  • Your information or data will primarily be stored for a maximum of 2 (two) years in electronic form. However, certain data can also be stored in physical form.

We may agree with third parties to collect, store, and process your information or data but under full compliance with applicable laws. These third parties may have their security standards to safeguard your information or data and we will require such third parties to adopt reasonable security standards to safeguard your information/data on a commercially reasonable basis.

We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.

Third-Party Websites, Applications and Services

JioThings Application/website may include links to other websites/applications. Such websites/applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), the use of any information you provide is governed by the privacy policy of the operator of the website/application you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites/applications via a link from the website's homepage, you should contact the website/application directly for more information.

Whenever you request us to share your information with a third-party website or application (for example, log in to a third party using your Jio ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, JioThings will not be in control of the information (shared with the third-party website/application or data generated based on your usage of that website/application) and JioThings’ privacy policy will not be applicable. The third-party website/application will handle the information according to their privacy policy. The customer shall read and provide consent to the third party’s privacy policy before requesting JioThings to share the information.

Queries and complaints

We are committed to protecting your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding the protection of your personal information, you may forward your request/complaints to Grievance Officer:

Name: Rahul Gupta
Address: Reliance Corporate IT Park, TC-22, Thane Belapur Road, Ghansoli, Navi Mumbai 400701
Toll Free Contact number: 1800-8899-555 
Email: support@jiothings.com